Terms of Service

These Terms of Service ("Terms") govern your use of the Sanovias platform and services. By accessing or using our services, you agree to be bound by these Terms.

Sanovias is a platform that connects international patients with certified medical providers in Tunisia, facilitating medical journey services including consultation, coordination, and support.

These Terms constitute a legally binding agreement between you and Sanovias. Please read them carefully before using our services.

To access our full range of services, patients may register on our platform by providing accurate and complete information about their identity and medical needs.

Registration is voluntary but recommended to receive personalized service, secure communication, and access to your medical records and treatment history.

By registering, you agree to provide truthful information and maintain the security of your account credentials.

Basic access to our platform and initial consultations are provided free of charge. Our business model is based on commissions from partner medical providers and service partners.

Once you accept a treatment offer through our platform, you become committed to that specific treatment plan and associated costs as outlined in your personalized quote.

Cancellation policies and refund terms vary by treatment and provider, and will be clearly communicated before commitment.

All content on our platform, including medical information, provider profiles, and treatment descriptions, is provided for informational purposes and should not replace professional medical advice.

We strive to maintain accurate and up-to-date information but cannot guarantee the completeness or accuracy of all content. Medical information should always be verified with qualified healthcare professionals.

Users are responsible for evaluating the suitability of treatments and providers based on their individual medical needs and circumstances.

You are granted a limited, non-exclusive, non-transferable right to access and use our platform for personal medical journey purposes only.

You may not use our platform for any commercial purposes, reproduce our content, or attempt to reverse engineer our systems.

We strive to maintain high system availability but cannot guarantee uninterrupted access to our platform. Scheduled maintenance and updates may temporarily affect availability.

While we work with certified medical providers, we cannot guarantee specific medical outcomes. Treatment results depend on individual circumstances and medical conditions.

We provide our platform services "as is" and make no warranties regarding specific results or outcomes from using our services.

Sanovias acts as an intermediary platform and is not liable for the medical services provided by third-party healthcare providers.

Our liability is limited to the direct costs of our platform services and does not extend to medical outcomes, travel-related issues, or indirect damages.

Users are advised to obtain appropriate travel and medical insurance to cover potential risks associated with medical journey.

We are committed to protecting your personal and medical information in accordance with applicable data protection laws including GDPR.

Medical information is handled with the highest level of confidentiality and is only shared with authorized healthcare providers involved in your care.

All medical information shared through our platform is subject to strict confidentiality requirements and professional medical ethics.

We maintain secure systems and protocols to protect the confidentiality of your medical records and communications.

Medical information is only disclosed to authorized healthcare providers directly involved in your treatment or as required by law.

By using our platform, you consent to receive communications from us via email, SMS, or through our secure messaging system.

Important medical and administrative communications will be sent through secure channels to protect your privacy.

You may opt out of marketing communications at any time while continuing to receive essential service-related messages.

We may update these Terms from time to time to reflect changes in our services, legal requirements, or business practices.

Material changes will be communicated to registered users via email or platform notifications at least 30 days before they take effect.

Continued use of our services after changes take effect constitutes acceptance of the updated Terms.

These Terms are governed by Tunisian law. Any disputes will be resolved through arbitration or competent courts in Tunisia.

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will continue in full force and effect.

These Terms constitute the entire agreement between you and Sanovias regarding the use of our services.