Your Medical Journey, Simplified
From first contact to full recovery, we guide you through every step of your medical journey experience with expert care and personalized attention.
Initial Contact
Share your goals via our contact form. Your dedicated coordinator will review your request and get back to you as soon as possible. To speed up the process, you can also start your consultation directly. No commitment required at this stage.
Expert Medical Consultation
We arrange a comprehensive teleconsultation (~30–45 min) with your doctor to gather and refine all your medical details. A consultation fee of €50 applies — fully credited towards your final package price if you decide to proceed.
Your Personalised Package
Your coordinator presents a tailored all-inclusive package — procedure details, accommodation, transfers, a timeline, and a clear, itemised price. Review everything, ask your questions, and confirm when you’re ready.
Confirm, Pay & Prepare
Send your flight confirmation to your coordinator, sign a package agreement and make a deposit. You will then receive your personalised preparation checklist — from pre-operative instructions to everything you need to pack.
Check-in & Treatment
Experience world-class medical treatment with our dedicated multilingual coordinators by your side — from the operating room through your hotel recovery. We closely monitor your healing progress during your full stay so you can focus entirely on your health.
During your stay:
- Coordinator available throughout your stay
- Professional translation services
- Daily recovery monitoring in clinic & hotel
- Coordination with your surgical team
- Comfortable recovery accommodation
Checkout & Follow-ups
Our commitment doesn't end when you board your flight home. We remain your dedicated partner throughout your full recovery — however long it takes. From structured teleconsultations to coordinating with local providers, we are with you every step of the way.
Your aftercare includes:
- Structured remote follow-up consultations
- Regular follow-up appointments per doctor’s recommendation
- Digital health record access via Sanoboard
- Coordination with local healthcare providers
- Post-return teleconsultations
- Ongoing support until full recovery
Why Travelers Trust Sanovias
Our credo: exceptional care, complete transparency, and a dedicated partner every step of the way.
Nationally Certified Partners
Our partner clinics are nationally certified and recognized by their respective healthcare authorities, ensuring reliable, consistent standards of care.
Transparent Pricing
No hidden fees or surprise costs. Every cost is listed upfront — our service fees are set transparently, in line with industry standards.
Multilingual Support
Our team communicates in multiple languages to ensure nothing gets lost in translation. From your first inquiry to your return home, you are never alone.
Ready to Start Your Journey?
Start your consultation to receive a precise, personalised quote — our medical coordinators will guide you through every option.
Frequently Asked Questions
We get back to you as soon as possible after your first contact. Most procedures can be scheduled within 2–4 weeks of your initial consultation — significantly faster than waiting lists in many European countries. The exact timing depends on your availability and flight bookings.
Our network includes board-certified specialists, many of whom have trained internationally and hold memberships in prestigious medical societies.
Your package includes remote follow-up consultations. If needed, we coordinate with local healthcare providers in your home country to ensure continued care.
Once you send us your flight booking confirmation, we proceed with all remaining bookings included in your package proposal. We then issue an invoice to be settled according to the agreed terms. Flexible payment options are available.
This depends on the reason. If you cannot travel due to a justifiable reason, you will only be charged for non-refundable costs already incurred. The amount generally depends on how far in advance you submit the request. Patient satisfaction is our priority, and we handle each case individually.
Our multilingual team supports English, German, French, and Arabic. From first contact through consultation and coordination, you will be accompanied by someone who speaks your preferred language. If you require a different language, we will do our best to arrange a translation service for you.